Who do you work with?
We support new and established care and support organisations, including care in the community, outreach support, supported living, children’s homes and supported accommodation providers.
We confirm the suitability and scope of our support for each enquiry.
Do you support both CQC and Ofsted services?
Yes. We provide registration and consultancy support for relevant care and children’s social care services in England.
The work is tailored to the service type and applicable requirements.
Can we commission one piece of work?
Yes. You can commission a defined project or independent review without taking an ongoing retainer.
Can we start with a project and add continuing support later?
Yes. We can discuss an ongoing arrangement after a project if your organisation would benefit from continuing support.
Do you help with the practical work?
Yes. Depending on your agreement, we can develop documentation, configure systems, carry out audits, prepare reports and help implement improvements.
Can you help us choose a care management system?
Yes. We can help identify your requirements, compare options and support implementation.
We can also review how you use an existing system.
Can you create documents specific to our service?
Yes. We develop policies, forms, templates and monitoring tools around the agreed needs of your organisation.
Will you explain how to use the documents?
Explanation and implementation support can be included in the agreed work. We want documents and systems to be useful to the people applying them.
Can you help after an inspection?
Yes. We can help you understand findings, prioritise actions, organise evidence and support improvements, including for services rated Requires improvement or Inadequate, or placed in special measures.
Where legal advice or representation is required, we can work alongside your legal adviser.
Can you help with complaints and complex cases?
Yes. We can help managers review complaints, plan investigations, draft responses and identify learning. We also support managers when a person’s needs are complex or changing, including care plan and risk assessment reviews.
Can you help us rebuild confidence with commissioners or regulators?
Yes. We help you understand the concerns raised, build an improvement plan and present evidence of progress at agreed meetings and reviews.
Do you guarantee registration or an inspection outcome?
No. CQC and Ofsted make their own decisions. We support preparation, readiness and improvement within the agreed scope.
Does using your consultancy make us compliant?
Our work supports your organisation in meeting its responsibilities.
Compliance depends on how the service operates, how requirements are implemented and how practice is maintained. Providers and appointed managers retain their responsibilities.
Do you provide legal advice?
We provide consultancy within our agreed areas of work. Legal advice and representation should be obtained from an appropriately qualified legal professional.
Do you work remotely or visit services?
Support can be provided remotely or on site, depending on the work. Visits, travel arrangements and any associated charges are agreed in advance.
How much does your support cost?
We provide a quotation once we understand your requirements.
Your proposal sets out the included services, deliverables, fees, payment arrangements and exclusions.
Are registration, website work and ongoing consultancy included in one fee?
Only where expressly included in your written agreement.
Services can be commissioned separately or combined into an agreed programme of support.
What happens after I enquire?
We review your enquiry and contact you to discuss your requirements.
Where we can help, we provide a proposal explaining the suggested support, scope and fees.
Let’s talk
Let’s move your next priority forward.
Tell us about your organisation and the work you need help with. We’ll discuss your requirements and, where we can help, provide a proposal setting out the scope and fees.